Shipping Policy
This policy explains how Panukrap handles order processing, shipping options, tracking, delivery issues, and shipping-related support.
Processing Time
Panukrap processes orders as promptly as reasonably possible after payment and order verification.
Processing may be affected by weekends, holidays, inventory availability, payment verification, order-volume changes, or address and order-information issues.
Shipping Areas
Panukrap ships to destinations that are made available through the website checkout process. If a destination is not available during checkout, Panukrap cannot guarantee shipment to that location.
Shipping Methods
Available shipping methods are displayed during checkout where applicable. Options may vary depending on the delivery address, package size, product availability, and carrier availability.
Delivery Estimates
Any delivery estimate shown during checkout or provided with an order is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Actual delivery timing can be affected by circumstances outside Panukrap's direct control.
Shipping Charges
Applicable shipping charges are displayed during checkout before the order is submitted. Charges may depend on delivery destination, shipping method, package characteristics, and order value.
Free Shipping
Where a free-shipping offer is available, the applicable eligibility requirements will be shown on the website or during checkout. Free-shipping availability is not guaranteed for every order or destination.
Tracking
Where shipment tracking is provided by the carrier, tracking information may be sent electronically after the order has been dispatched. Tracking information may require time to become active after carrier acceptance.
Shipping Delays
Carrier delays, severe weather, transportation disruptions, holidays, high shipping volume, or other events outside Panukrap's direct control may affect delivery.
Panukrap will provide reasonable assistance when a customer reports a material shipping issue.
Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout. If you discover an address error, contact Panukrap as soon as possible.
Panukrap cannot guarantee an address can be changed after an order has entered fulfillment or shipment. Additional shipping charges may apply when a shipment must be resent because of an incorrect or incomplete address supplied with the order.
Lost or Damaged Packages
If a package appears lost or arrives materially damaged, review any available carrier tracking information and contact Panukrap with your order details.
Provide photographs of shipping or product damage where relevant. Panukrap will review the circumstances and assist with appropriate next steps.