Refund & Returns Policy
This policy explains how Panukrap handles return, refund, exchange, damaged-order, and cancellation requests.
Return Eligibility
Panukrap reviews return requests based on the condition of the item, the nature of the request, and the circumstances of the order.
To be considered for a standard return, products should generally be unused, unopened, in their original condition, in their original packaging, and accompanied by sufficient order information.
Returns remain subject to applicable law and product-specific health and safety considerations.
Return Window
Panukrap does not publish a fixed universal return period. Customers who wish to request a return should contact Panukrap promptly after receiving the order.
Return eligibility will be reviewed based on the circumstances of the order and the condition of the product.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items generally cannot be returned unless required by applicable law or unless the product was damaged, defective, or incorrect when received:
- Opened dietary supplements
- Used dietary supplements
- Products with broken safety seals caused after delivery
- Products not in their original condition
- Products damaged through misuse or improper storage after delivery
Damaged or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, contact Panukrap as soon as possible.
Please provide your order information, a description of the issue, and clear photographs where appropriate. Panukrap will review the issue and determine an appropriate resolution, which may include replacement or refund where applicable.
Refund Process
- Contact Panukrap using the details below.
- Provide your order information.
- Explain the reason for the request.
- Follow any reasonable return instructions provided by customer support.
- If a return is required, the product may need to be received and reviewed before a refund is approved.
Approved refunds are returned through an appropriate payment method associated with the original transaction where reasonably possible.
Refund Processing Time
Panukrap submits approved refunds as promptly as reasonably possible after approval.
After a refund is issued, the time required for the amount to appear in your account may depend on your bank, card issuer, or payment provider.
Exchanges
Where appropriate and inventory is available, Panukrap may offer a replacement instead of a refund for damaged products, incorrect products, or eligible fulfillment errors.
Standard exchange requests are reviewed individually.
Return Shipping
Return-shipping responsibility depends on the reason for the return.
Where Panukrap confirms that an item was damaged, defective, or incorrectly supplied, Panukrap will provide the appropriate return or resolution instructions.
For other eligible returns, shipping costs may remain the customer's responsibility unless otherwise agreed or required by applicable law. Do not send a return without first contacting Panukrap.
Cancellation
Customers may request cancellation before an order has been shipped or otherwise entered a stage where cancellation is no longer operationally possible.
Cancellation cannot be guaranteed after order processing has begun. If an order has already shipped, the applicable return rules will apply.