Frequently Asked Questions

Panukrap focuses on dietary supplements and active-lifestyle wellness products. The launch collection includes multivitamins, magnesium, omega-3, electrolyte hydration, fiber, and creatine/fitness support.

Each product page includes active ingredients, other ingredients, suggested use, serving information, allergen information where applicable, storage guidance, and important information. Always review the physical product label before use.

No. Dietary supplements sold by Panukrap are not intended to diagnose, treat, cure, or prevent disease. Consult a qualified healthcare professional for medical advice.

After a successful order is submitted, you should receive the order information generated through the checkout process. Keep your order details for future reference.

An order may be cancelled where necessary because of inventory availability, payment problems, suspected fraud, website or pricing errors, delivery restrictions, incorrect customer information, or other legitimate reasons. If payment has already been collected for an order Panukrap cannot fulfill, an appropriate refund will be issued.

Prices are displayed in U.S. dollars (USD) unless clearly stated otherwise.

The payment methods currently available for your order are displayed during checkout.

Available shipping destinations are shown through the checkout process. If your delivery location cannot be selected during checkout, shipment to that destination cannot be guaranteed.

Delivery timing depends on the shipping option, destination, carrier, and order circumstances. Any available delivery estimate is displayed during checkout or provided with shipment information.

Any applicable shipping charge is shown during checkout before the order is submitted.

Where a free-shipping offer is available, the applicable eligibility requirements will be shown on the website or during checkout.

Where carrier tracking is available, tracking information may be provided after your order has been dispatched. Tracking can require some time to become active after the carrier receives the package.

Carrier systems do not always update immediately. If tracking remains unchanged for an unusual period or you believe there is a delivery problem, contact Panukrap with your order information.

Eligible unopened and unused products may be considered for return. For health and hygiene reasons, opened or used dietary supplements generally cannot be returned unless required by applicable law or the product arrived damaged, defective, or incorrect. Contact Panukrap before sending any return.

Panukrap does not publish one universal return period. Please contact customer support promptly if you wish to request a return. Eligibility will be reviewed based on the circumstances and product condition.

Approved refunds are submitted through an appropriate payment method associated with the original transaction where reasonably possible. Your bank or payment provider may require additional time before the refund appears.

Contact Panukrap as soon as possible and provide your order information, a description of the issue, and photographs of the damaged product or packaging where relevant.

Contact Panukrap with your order information and details of what was received. Do not discard the item or packaging until the issue has been reviewed.

You may request cancellation before the order has shipped or reached a stage where cancellation is no longer operationally possible. Contact Panukrap as soon as possible. Cancellation cannot be guaranteed after processing has begun.

Follow the Suggested Use and Serving Information shown on the product label. Do not exceed the recommended serving unless directed by a qualified healthcare professional.

Professional guidance is recommended if you are pregnant or nursing, take prescription medication, have a medical condition, have allergies or sensitivities, are preparing for surgery, or are considering supplement use for a child.

Some products may contain overlapping nutrients or ingredients. Review the Supplement Facts and ingredient information for every product in your routine. If you are unsure whether products should be combined, consult a qualified healthcare professional.

Where guest checkout is available, you may be able to complete an order without creating a customer account. Account options available on the website will be shown during checkout or through My Account.

Use the My Account area available through the Panukrap website navigation.